Choose the workflow before the greeting
The right intake asks for useful details without making decisions the receptionist is not authorized to make. A contractor may need a service address; a law firm may need only a broad inquiry before staff review; a dental practice needs clear separation between administration and clinical advice.
These guides explain what to collect, what not to promise and how to test representative calls. They do not claim that every industry system is integrated or that every regulated use case is compliant.
Test your own business, not a generic script
Enter your website in the existing homepage demo. Ask about an actual service, a request outside your scope and an appointment or callback. Use fictional information for sensitive scenarios.
Before production use, confirm your business hours, phone routing, calendar settings and staff follow-up process. The demo helps you evaluate the conversation; onboarding is where the operational setup is confirmed.