Separate service problems from planned installations
A repair inquiry needs the caller's description of what happened and a service address. An installation inquiry needs the type of work and a way for your team to arrange an assessment. Do not turn either conversation into a remote inspection.
Your approved business information should define whether you handle residential, commercial or both kinds of work, which locations you serve and which installation requests you accept. A website mentioning electrical work does not establish that every property or project is in scope.
- Repair: capture the reported symptom without suggesting a cause.
- EV charging: ask whether the caller wants an installation assessment, not whether the existing supply is adequate.
- Panel or remodel work: collect a broad project description for an electrician's review.
- Commercial inquiries: identify the site and the appropriate callback contact.
A safety report is not a troubleshooting opportunity
A caller describing smoke, sparks, exposed conductors or another immediate hazard should not receive improvised safety advice. Your business needs an explicit, reviewed instruction for directing immediate danger to the appropriate emergency service. The AI must not decide that a situation is safe.
Do not invite callers to open a panel, touch equipment, repeatedly reset a breaker or perform a test. Even a caller's familiar description can hide a different problem. CallJive is not an electrical assessment tool, emergency dispatcher or substitute for a qualified professional.
Book an assessment without promising a completed repair
An appointment can mean an estimate or initial visit, not a guarantee that the electrician will have the necessary parts, permissions or time to finish. State what your actual appointment includes and who confirms work outside routine scope.
Calendar availability alone does not establish technician authorization, travel feasibility or job duration. Verify any calendar workflow during onboarding, and leave uncertain projects for staff review. Quotes, permit requirements and inspection outcomes must not be invented during intake.
Try three different electrical inquiries
Build the demo from your website and ask about an installation you actually offer, a property outside your service area and a repair whose symptoms are unclear. Listen for the distinction between gathering a request and authorizing work.
Then correct the service address or callback number halfway through the call. A useful intake should acknowledge the correction and avoid promising a visit time that your business has not approved. Before live routing, assign a person to review messages that cannot become ordinary appointments.